The Issues: A Summary

Issue # 1: My first legitimate appointment is a no show, and after calling, I find that it was rescheduled for a day that I did not choose. New appt. is rescheduled for a week later.

Issue # 2: My 2nd rescheduled appointment (8 - 12) is also a no show. Out of curiosity, I leave my cell number on the door to see when the installer arrives. Sometime between 1:30 and 2:00, I receive a call asking if I am inside of my house for the appointment.

Issue # 3: I call to see what had happened with the 2nd rescheduled appointment that was missed. I try to see if an appointment is available for that day, and after discussion, I am hung up on. I call a few more times, and get a new appointment for the next Saturday.

Issue # 4: The installer shows up....2 hours late. We had been promised that we would receive the upgraded single dish, replacing our 2 dish eyesore on the roof. We do not get our correct dish, but he does the install. He also uses my phone, and paces the hallway into our bedroom (only once) without even considering asking my permission.

Issue # 5: An accumulation of misinformation, lies, and blame that was put on me for scheduling problems.

Issue # 6: I call to ask again for one dish. I am told I cannot get this. I am then told I will pay extra for it. I again am hung up on.

Issue # 7: I call cancellations. I decide they have one last chance before I cancel to make it right. A very nice rep (Tom, ID # 8HB) does everything he can. He assures me that all the right equipment will be available for the tech to choose from when he arrives the next day. The next day comes, and when I arrive home I see that all the local channels are gone. I call Dish to get my locals back. I am told I have 2 choices: locals on my tv, or a work order in the system. Conclusion: he hangs up on me, and nothing is resolved.