Dear Nic,
Thank you for your email. We want to apologize for not meeting your expectations in customer service. We pride ourselves with providing each and every customer with a positive experience when contacting us. Feedback from our customers, both positive and negative, drives the quality of our customer service. It is apparent in our quest for providing our customers with world class customer service, we have fallen short. The decisions made are based on company policy. If we find that a policy is negatively impacting the majority of our customer’s satisfaction, that policy is scrutinized for effectiveness. Again, we apologize for any confusion or inconvenience caused by this issue.
In order to research your account, we will need more account information. Please provide us with the phone number listed on your account and your account number so that we may further assist you.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Johana L.
TID:OR-Cadillac
DISH Network eCare
***Please include previous correspondence when replying***
My reply will be soon to come!
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