AT&T Replies

John Roberts (AT&T) apologized for not getting back to me....he was away.

Mr.....,

I would first like to say I'm sorry for the late response, as I have been out away from email. Please be advised I would like to help in anyway possible. This starts with obtaining your telephone number. This issue will then be addressed with full intentions of not only resolving your need efficiently, but to provide the appropriate response to your concerns.

Sincerely,

John Roberts

I got back to him with the info, and waited about a day. I wrote back again to see what was up, and he immediately replied back asking for my number to contact me. I'm currently waiting on that call. We'll see what John has to say.