Does AT&T Care?

John Roberts, my local customer care manager, hasn't found the time to care for this customer. Very, very poor, and not really how you want to handle a situation where the customer is about to switch providers for 4 services.

From March 30:

Mr. Roberts,

I had sent you a letter with a descriptive recount of my unacceptable
experience with your partner company, Dish Network.

I do understand that the practices that Dish Network exhibits are not entirely reflective of AT&T, but I would expect some kind of acknowledgment of my situation. As it stands, Dish Network is forcing me to consider new options for my cable/satellite TV needs. As you are probably aware, other competitive providers offer bundle services which could pull my business elsewhere.

Again, thank you for your time. I would appreciate to hear your thoughts on this matter. As a courtesy, I have forwarded the letter, just in case you misplaced it.

Thank you,

Nic