Let's Try This Again!

Ok, so Johana L. was less than helpful. I decided it was best to try again, mostly out of curiosity to see if a different rep would respond more efficiently.

I hope this complaint reaches someone other than Johana L.


To Whom It May Concern:

What started as an optimistic relationship with a company that I had received only stellar reviews from has taken a complete turn to the worst experience with a service provider that I have ever encountered. I would like to see some type of responsibility taken for these issues I will present, and steps to rectify them. A simple "I apologize for the inconvenience" will not suffice.

My # 1 reason for choosing Dish Network is....

Pretty much the same letter I sent the first time, with the above amendments showing I'm more upset and that Johana didn't help. I got a pretty quick reply, it was a couple of hours later:

Dear Mr. Nic,

Thank you for your email. We apologize for the various issues that you have dealt with. Unfortunately, being that your account is bundled with your telephone provider, we do not have access to your account. Please call your telephone provider for further assistance.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email. We are open 24 hours a day and 7 days a week for your convenience. If you need us, we’ll be here.

Sincerely,

Lisa Z.

DISH Network eCare

** Please include all previous correspondence when replying. **

-----original message-----

Yeah, that's not going to cut the mustard either! I am reaching my politeness
threshhold, so I had to fire back:

So, if I understand this correctly, Dish does not care that their name is attached to subpar service?

When I have issues with my service, I am referred to a Dish representative. But when these issues involve complaints, I cannot be helped?

Am I correct in these assumptions?

You know this is going to be a long day!